it looks like AI is evolving beyond basic automation, with “agentic AI” becoming a hot topic in marketing. Instead of just automating tasks, companies are starting to use AI that can actually make decisions.
Here’s what to keep in mind:
- Cognizant and NTT DATA Partnerships: These companies are working with others like AWS and Typeface to implement agentic AI.
- Customer Service Focus: A key application is improving customer service operations.
- Gartner Prediction: Gartner anticipates that 60% of brands will adopt agentic AI for customer service.
- Incubeta’s Products: Incubeta is offering agentic AI products designed to provide deeper insights.
Agentic AI is clearly gaining traction, with major players investing in its potential. Be sure to consider if agentic AI could help improve your customer service.
