{"id":7574,"date":"2026-02-01T20:29:00","date_gmt":"2026-02-01T20:29:00","guid":{"rendered":"https:\/\/zebeh.com\/blog\/agentic-ai-your-customer-service-checklist\/"},"modified":"2026-02-01T20:29:00","modified_gmt":"2026-02-01T20:29:00","slug":"agentic-ai-your-customer-service-checklist","status":"publish","type":"post","link":"https:\/\/zebeh.com\/blog\/agentic-ai-your-customer-service-checklist\/","title":{"rendered":"Agentic AI: Your Customer Service Checklist"},"content":{"rendered":"

it looks like AI is evolving beyond basic automation, with “agentic AI” becoming a hot topic in marketing. Instead of just automating tasks, companies are starting to use AI that can actually make decisions.<\/p>\n

Here\u2019s what to keep in mind:<\/p>\n

    \n
  1. Cognizant and NTT DATA Partnerships:<\/strong> These companies are working with others like AWS and Typeface to implement agentic AI.<\/li>\n
  2. Customer Service Focus:<\/strong> A key application is improving customer service operations.<\/li>\n
  3. Gartner Prediction:<\/strong> Gartner anticipates that 60% of brands will adopt agentic AI for customer service.<\/li>\n
  4. Incubeta’s Products:<\/strong> Incubeta is offering agentic AI products designed to provide deeper insights.<\/li>\n<\/ol>\n

    Agentic AI is clearly gaining traction, with major players investing in its potential. Be sure to consider if agentic AI could help improve your customer service.<\/p>\n","protected":false},"excerpt":{"rendered":"

    it looks like AI is evolving beyond basic automation, with “agentic AI” becoming a hot topic in marketing.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[364,797,823,824],"class_list":["post-7574","post","type-post","status-publish","format-standard","hentry","category-news","tag-agentic-ai","tag-cognizant","tag-customer-service","tag-ntt-data"],"aioseo_notices":[],"acf":[],"_links":{"self":[{"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/posts\/7574","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/comments?post=7574"}],"version-history":[{"count":0,"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/posts\/7574\/revisions"}],"wp:attachment":[{"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/media?parent=7574"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/categories?post=7574"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zebeh.com\/blog\/wp-json\/wp\/v2\/tags?post=7574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}